manchesterutd 發表於 2007-8-15 13:25:33

Kitbag returning items problem!!

With this email we are confirming your request for an exchange of items
on order 3319254a.

A new order EX-RE-3319254a has now been created and will be despatched
to you in due course.

This order contains:

1 X Anderlecht Away Shirt 2006/07 L 44"/112cm Chest


There was a charge for this exchange, this may have been a shipping
charge or the products you requested may have been more expensive than the
products you returned. The charge in this case was : 11.85
Kind Regards,

Customer services
+44 (0) 117 975 0371


紅色字係咪寫我要比11.85英磅既運費???

yao_ming 發表於 2007-8-15 17:57:17

回復 #1 manchesterutd 的帖子

yes ... you sent back the item to them and they charged you for the shipping of the exchanged item

manchesterutd 發表於 2007-8-15 21:05:50

kitbag真係可笑，佢比件有問題既衫我，
我retrun番比佢，竟然要我出番shipping fee!!:icon008:

yao_ming 發表於 2007-8-15 21:43:42

回復 #3 manchesterutd 的帖子

You need to tell them the problem, if they agreed/ accept its their fault, they will send a new shirt to you free of charge.If you just send back the shirt and ask them to exchange, they would exchange the shirt to you as per your instruction, may be wrong size (not their fault).

[ 本帖最後由 yao_ming 於 2007-8-1509:47 PM 編輯 ]

cmman 發表於 2007-8-15 23:07:19

原帖由 manchesterutd 於 2007-8-1501:25 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif
With this email we are confirming your request for an exchange of items
on order 3319254a.

A new order EX-RE-3319254a has now been created and will be despatched
to you in due course.

This order c ...


U send to which email??? I cannot contact as always no reply~!! plz tell me thx~!! Or PM me the direct email of their customer service which you are reply to them thx~!!

cmman 發表於 2007-8-16 03:01:23

Need Help~!!:icon018:

小川 發表於 2007-8-16 09:15:13

原帖由 yao_ming 於 2007-8-1509:43 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif
You need to tell them the problem, if they agreed/ accept its their fault, they will send a new shirt to you free of charge.If you just send back the shirt and ask them to exchange, they would excha ...

佢地呢d大公司通常都寧願俾多件你
好過你走去寄返俾佢地架喇
郵費分分鐘貴過佢地拎貨
無理由蝕多一重架嘛

yao_ming 發表於 2007-8-16 09:34:57

原帖由 cmman 於 2007-8-1511:07 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif



U send to which email??? I cannot contact as always no reply~!! plz tell me thx~!! Or PM me the direct email of their customer service which you are reply to them thx~!!

Its better if you call them directly and speak with someone about your problem.Tell them its their fault and they have to bear the cost thereafter.Ask them for either a refund/ resend directly.

manchesterutd 發表於 2007-8-16 14:06:19

原帖由 yao_ming 於 2007-8-1509:43 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif
You need to tell them the problem, if they agreed/ accept its their fault, they will send a new shirt to you free of charge.If you just send back the shirt and ask them to exchange, they would excha ...


kitbag叫我寄番件衫比佢，佢地都知道件衫係faulty。

我現家可以點做??可唔可以叫佢地退番d錢比我??thank a lot!!!!!!

Dear Customer

Thank you for your email.

I am very sorry that the item we sent you appears to be faulty. I can
only apologise for this and any inconvenience this has caused you.

Please return your item by Royal Mail Special Delivery, enclosing the
receipt for your postage to:

Kitbag Returns
Greengate
Middleton
Manchester
M24 1UD

As soon as we receive the parcel our Quality Control Team will assess
the product and inform you of the outcome.

Once again please accept our apologies for this, and if you have any
further queries please do not hesitate to contact our Customer Service
Department.


Kind regards

Samantha
Customer Services

yao_ming 發表於 2007-8-16 14:14:07

原帖由 manchesterutd 於 2007-8-1602:06 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif



kitbag叫我寄番件衫比佢，佢地都知道件衫係faulty。

我現家可以點做??可唔可以叫佢地退番d錢比我??thank a lot!!!!!!

Dear Customer

Thank you for your email.

I am very sorry that the item we sent you app ...


Have you tell them you are in HONG KONG?

I just send them the photos thru email and telling them what's the problem previously.But I like to speak to them about the problem on phone and ask the CS's email and send them the photo.Remember to tell them you are in HK, and ask them to confirm to bear the shipping cost from HK to UK (GBP11.95), preferrably payment in advance.Hope that they will send you a new one instead of return the faulty to them.

r9kit11 發表於 2007-8-16 15:51:46

我訂野都出左事,
足足兩個月, 都未有,
send e-mail比佢, 又唔覆我,,
我都唔知可以點,,,,,,,,,,,唉~~~~:( :( :(

yao_ming 發表於 2007-8-16 16:23:59

原帖由 r9kit11 於 2007-8-1603:51 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif
我訂野都出左事,
足足兩個月, 都未有,
send e-mail比佢, 又唔覆我,,
我都唔知可以點,,,,,,,,,,,唉~~~~:( :( :(


Don't be afraid, call customer service (IDD) and talk to them, tell them the problem (lost of package, item not received for 2 months)and ask them for a free re-send.

manchesterutd 發表於 2007-8-16 17:21:27

原帖由 yao_ming 於 2007-8-1602:14 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif



Have you tell them you are in HONG KONG?

I just send them the photos thru email and telling them what's the problem previously.But I like to speak to them about the problem on phone and ask the...


我冇同佢地講我係住hk，我只係比左個order no.，
因為我諗佢地都知我個地址既。現家件衫已經寄到黎我屋企。
kitbag真係好好笑，件衫冇左贊助商logo
我訂個件係安德烈治衫，竟然冇左中間既贊助商logo"FORTIS"
真係比佢地吹脹:icon102:
我可以點做?? send e-mail比佢地?? 唔該哂你

[ 本帖最後由 manchesterutd 於 2007-8-1605:35 PM 編輯 ]

manchesterutd 發表於 2007-8-16 17:22:15

原帖由 r9kit11 於 2007-8-1603:51 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif
我訂野都出左事,
足足兩個月, 都未有,
send e-mail比佢, 又唔覆我,,
我都唔知可以點,,,,,,,,,,,唉~~~~:( :( :(

你可以send多幾封e-mail比佢地，我都係send兩封e-mail
佢地先肯回應我

yao_ming 發表於 2007-8-16 22:13:03

原帖由 manchesterutd 於 2007-8-1605:21 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif



我冇同佢地講我係住hk，我只係比左個order no.，
因為我諗佢地都知我個地址既。現家件衫已經寄到黎我屋企。
kitbag真係好好笑，件衫冇左贊助商logo
我訂個件係安德烈治衫，竟然冇左中間既贊助商logo"FORTIS"
真係比佢地吹 ...


Take a photo ... send the email and ask for a remedy within 48 hours ... if no reply ... call them and tell them to refund/ resend (definitely free of charge because its their fualt)

manchesterutd 發表於 2007-8-17 01:49:27

原帖由 yao_ming 於 2007-8-1610:13 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif



Take a photo ... send the email and ask for a remedy within 48 hours ... if no reply ... call them and tell them to refund/ resend (definitely free of charge because its their fualt)

已經send左e-mail比佢了，希望有得refund!!

唔該哂你解答我既問題~~thx!!

r9kit11 發表於 2007-8-17 08:59:38

原帖由 manchesterutd 於 2007-8-1605:22 PM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif


你可以send多幾封e-mail比佢地，我都係send兩封e-mail
佢地先肯回應我

我send 左好多次出佢地啦,
起碼有4次, 佢都冇覆到呀,,,,,,,,,:(

yao_ming 發表於 2007-8-17 09:57:45

原帖由 r9kit11 於 2007-8-1708:59 AM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif


我send 左好多次出佢地啦,
起碼有4次, 佢都冇覆到呀,,,,,,,,,:(

You should take out your mobile phone/ fix line and call them, talk to them directly.They have a great problem in replying email.

r9kit11 發表於 2007-8-17 11:54:47

原帖由 yao_ming 於 2007-8-1709:57 AM 發表 http://hkcm.hkehost.net/forum/images/common/back.gif


You should take out your mobile phone/ fix line and call them, talk to them directly.They have a great problem in replying email.

thank you very much
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