With this email we are confirming your request for an exchange of items
on order 3319254a.
A new order EX-RE-3319254a has now been created and will be despatched
to you in due course.
This order contains:
1 X Anderlecht Away Shirt 2006/07 L 44"/112cm Chest
There was a charge for this exchange, this may have been a shipping
charge or the products you requested may have been more expensive than the
products you returned. The charge in this case was : 11.85
Kind Regards,
You need to tell them the problem, if they agreed/ accept its their fault, they will send a new shirt to you free of charge. If you just send back the shirt and ask them to exchange, they would exchange the shirt to you as per your instruction, may be wrong size (not their fault).
原帖由 manchesterutd 於 2007-8-15 01:25 PM 發表
With this email we are confirming your request for an exchange of items
on order 3319254a.
A new order EX-RE-3319254a has now been created and will be despatched
to you in due course.
This order c ...
U send to which email??? I cannot contact as always no reply~!! plz tell me thx~!! Or PM me the direct email of their customer service which you are reply to them thx~!!
原帖由 yao_ming 於 2007-8-15 09:43 PM 發表
You need to tell them the problem, if they agreed/ accept its their fault, they will send a new shirt to you free of charge. If you just send back the shirt and ask them to exchange, they would excha ...
U send to which email??? I cannot contact as always no reply~!! plz tell me thx~!! Or PM me the direct email of their customer service which you are reply to them thx~!!
Its better if you call them directly and speak with someone about your problem. Tell them its their fault and they have to bear the cost thereafter. Ask them for either a refund/ resend directly.
原帖由 yao_ming 於 2007-8-15 09:43 PM 發表
You need to tell them the problem, if they agreed/ accept its their fault, they will send a new shirt to you free of charge. If you just send back the shirt and ask them to exchange, they would excha ...
kitbag叫我寄番件衫比佢，佢地都知道件衫係faulty。
我現家可以點做??可唔可以叫佢地退番d錢比我??thank a lot!!!!!!
Dear Customer
Thank you for your email.
I am very sorry that the item we sent you appears to be faulty. I can
only apologise for this and any inconvenience this has caused you.
Please return your item by Royal Mail Special Delivery, enclosing the
receipt for your postage to:
Kitbag Returns
Greengate
Middleton
Manchester
M24 1UD
As soon as we receive the parcel our Quality Control Team will assess
the product and inform you of the outcome.
Once again please accept our apologies for this, and if you have any
further queries please do not hesitate to contact our Customer Service
Department.
I just send them the photos thru email and telling them what's the problem previously. But I like to speak to them about the problem on phone and ask the CS's email and send them the photo. Remember to tell them you are in HK, and ask them to confirm to bear the shipping cost from HK to UK (GBP11.95), preferrably payment in advance. Hope that they will send you a new one instead of return the faulty to them.
Don't be afraid, call customer service (IDD) and talk to them, tell them the problem (lost of package, item not received for 2 months) and ask them for a free re-send.
I just send them the photos thru email and telling them what's the problem previously. But I like to speak to them about the problem on phone and ask the ...
Take a photo ... send the email and ask for a remedy within 48 hours ... if no reply ... call them and tell them to refund/ resend (definitely free of charge because its their fualt)
Take a photo ... send the email and ask for a remedy within 48 hours ... if no reply ... call them and tell them to refund/ resend (definitely free of charge because its their fualt)
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